---
title: Refund Policy
canonical_url: https://lolacore.com/refund-policy/
last_updated: 2026-05-14T17:57:19+00:00
plugin_version: 1.2.1
---

LEGAL · LOLACORE.COM

# Refund Policy

*Last updated: May 13, 2026*

This Refund Policy applies to all purchases of LolaCore premium add-ons made through lolacore.com.

## 1. Merchant of Record

All transactions are processed by **Lemon Squeezy**, which acts as the Merchant of Record for all LolaCore premium add-on sales. Lemon Squeezy is the legal seller of record and is responsible for processing payments, issuing invoices, and handling refund transactions.

Refund requests are processed in accordance with [Lemon Squeezy's Refund Policy](https://www.lemonsqueezy.com/refund-policy).

## 2. General Position on Refunds

LolaCore premium add-ons are digital products delivered immediately upon purchase. The license key is issued and the update system becomes accessible at the moment the transaction is confirmed.

Given the immediate and digital nature of the delivery, **refunds are not guaranteed** after the license key has been issued and the update delivery system has been accessed.

## 3. When a Refund May Be Considered

A refund request may be considered in the following situations:

- The add-on could not be installed or activated due to a technical issue on our end that we were unable to resolve within a reasonable timeframe
- A duplicate purchase was made in error
- The product purchased does not match what was described on the sales page at the time of purchase

We do **not** issue refunds for:

- Change of mind after purchase
- Failure to meet system requirements that are clearly documented before purchase
- Issues caused by third-party plugins, themes, or hosting environments outside LolaCore's scope
- Expiry of an annual subscription that was not renewed

## 4. How to Request a Refund

All refund and billing inquiries must be directed to:

> **[sales@lolacore.com](mailto:sales@lolacore.com)**

Please include your order number, the email address used at purchase, and a brief description of the issue. We will review your request and respond within **3 business days**.

If we are unable to resolve your issue and your request qualifies under Section 3, we will initiate the refund through Lemon Squeezy on your behalf.

*Do not contact the technical support channel (via lolacore.com/support) for billing or refund matters — that channel is exclusively for technical support with an active license.*

## 5. Subscription Renewals

Automatic renewal charges are not eligible for refund after processing, except where a billing error has occurred. If you do not wish to renew your subscription, you may cancel it at any time through your Lemon Squeezy customer portal before the renewal date.

## 6. Contact

For all refund, billing, and sales inquiries:

> **[sales@lolacore.com](mailto:sales@lolacore.com)**

**María DC**  
Granada, Spain

*LolaCore is a trademark of María DC. All rights reserved.*