--- title: Fluent Support canonical_url: https://lolacore.com/fluent-support/ last_updated: 2026-05-20T17:41:12+00:00 plugin_version: 1.2.1 --- Lola for Fluent Support · 25 abilities # You're the one connecting your systems right now. Every ticket you answer starts the same way: open Fluent Support, read the ticket, open WooCommerce, find the order, check the refund, copy the amounts, switch back, write the response. You are the bridge between the tools. Lola makes her the bridge instead. [Get Lola for Fluent Support — 69€/year](https://lolacore.lemonsqueezy.com/checkout/buy/33b56f78-6d4f-4de1-9b68-33d354183e72) [See what Lola can do →](#fs-demo) - 25 helpdesk abilities - 7 domains - Works with Fluent Support Free & Pro 01 · SHOW DON'T TELL ## Here is what a ticket looks like when Lola handles it. A real scenario. One ticket. From question to resolution — without opening a second tab. > LolaSupport · Ticket #847 > What tickets are waiting for a reply? > 12 tickets awaiting response. 3 are high priority. Oldest: ticket #847 from María López — opened 4 days ago, subject 'Refund not processed.' > ⚡ Want me to open #847? > Yes. > **Ticket #847 — María López** > Opened May 5, priority: high. > > Her message: *'I requested a refund for order #2041 three days ago and my card hasn't been credited.'* > > 2 previous tickets, both resolved. Customer since January. 7 orders, €430 total spend. > > Order #2041 refunded May 3 via Stripe. Status: succeeded. Amount: €59.90. > ✓ Order data pulled · Refund verified · Timeline calculated > Draft a response. > Draft ready: > Hi María, I've checked your refund for order #2041 — it was processed on May 3rd via Stripe for €59.90. Stripe refunds typically take 5–10 business days. If you don't see it by May 13th, let me know. Sorry for the wait. > ⚡ Send this response? > Send it. > Sent. Ticket #847 updated. > ✓ Response sent · Ticket updated · Ready for next **Notice what Lola did not ask you to do:** she did not ask you to open a second tab. She did not ask you to find the order number. She did not make you copy and paste an amount or guess at a refund timeline. She read the ticket. She pulled the order data. She found the refund record. She wrote a response with the exact amount and date already filled in. That took 30 seconds. Without Lola, it takes 4 minutes and your full attention. 02 · HOW IT WORKS ## Lola reads tickets. She doesn't ask you to look things up. Most helpdesk tools let you manage tickets faster. This addon does something different: it gives Lola access to your Fluent Support data at the same time she has access to everything else on your site. When a customer asks about a refund, Lola checks the order. When a customer reports a plugin conflict, Lola checks your active code snippets. When a returning customer opens their fourth ticket about the same issue, Lola remembers the previous three — what was tried, what failed, what workaround was applied — and she does not ask them to explain the problem again. She is not a faster interface for Fluent Support. She is a layer that connects your helpdesk to the rest of your business and responds with full context already assembled. 03 · ABILITIES ## 25 abilities across 7 helpdesk domains. One conversation. Everything Fluent Support lets you do through its admin interface, Lola does from the chat. Here is what that covers. ### Ticket management – Read, triage, respond Filter tickets by status, priority, tag, product, or agent. Open individual tickets with full thread and customer history. Assign, tag, close. Bulk-close, bulk-assign, bulk-archive. Draft and send responses from conversation. ### Customer management – Full customer context Pull customer profiles: full ticket history, purchase data, contact details. Update customer records. Identify your highest-volume complainers, most loyal customers with unresolved issues, and everything in between. ### Reporting – Numbers in plain language Ask for any report in plain language. Response time, resolution time, first-reply time, agent performance, ticket volume by product or tag, trend comparisons month-over-month. Lola pulls the numbers and tells you what changed. ### Saved replies & workflows – Automation by description Create, edit, and delete saved replies from conversation. Build automation workflows — triggers, conditions, actions — by describing what you want. No workflow builder UI required. ### Mailbox config – Email routing from chat Add mailboxes, update settings, manage email routing. Lola handles configuration; she flags the parts that require credentials she does not store. ### Agent management – Team at a glance Add agents, assign products, set permissions. Check agent workload and performance without opening the Fluent Support dashboard. ### Tags, products & fields – Taxonomy from conversation Manage your tag taxonomy, product list, and custom ticket fields from conversation. Bulk operations included. 04 · CROSS-ADDON INTELLIGENCE ## Fluent Support alone is useful. Combined with the rest of the stack, it gets interesting. Lola's memory ties your addons together. Here is what that looks like in practice. **LolaSupport + WooCommerce** Customer says refund wasn't processed Ticket read. Order #2041 pulled. Refund processed May 3 via Stripe for €59.90. Status: succeeded. Draft response ready with exact amounts and timeline. ✓ No second tab needed **LolaSupport + WPCode** Customer says checkout is breaking Ticket read. Checked 14 active snippets. Found conflict: snippet #23 overrides checkout template. Drafted response with explanation and corrected snippet. ✓ Cause identified automatically **LolaSupport + Memory** María López opened another ticket This is her 4th ticket about the same integration issue. Previous tickets: workaround applied in #612, CSS fix in #734, temporary patch in #801. Starting where ticket #3 ended. ✓ Full history recalled · No repeat explanation *With the full LolaCore stack, your helpdesk does not exist in isolation anymore. It shares context with your store, your code, and your contact database. Lola is the only layer that sees all of it at once.* 05 · WHAT IT DOESN'T DO ## What this addon does not cover. Lola works through Fluent Support's ticket system. She does not access customer email inboxes directly. She does not send emails outside Fluent Support's reply channel. Lola for Fluent CRM is a separate addon. If you want Lola to manage contacts, campaigns, and email sequences, that requires [Lola for Fluent CRM](/fluent-crm/) — or the [Fluent Bundle](/fluent-bundle/), which includes both at 99€/year. This addon works with both Fluent Support Free and Fluent Support Pro. Most abilities work with the free version; Pro-specific features require an active Fluent Support Pro license. 06 · GET STARTED ## Lola for Fluent Support 69€/year One site license. Annual renewal. Cancel anytime. 25 abilities. 7 helpdesk domains. Full ticket context in every response. [Get Lola for Fluent Support — 69€/year](https://lolacore.lemonsqueezy.com/checkout/buy/33b56f78-6d4f-4de1-9b68-33d354183e72) Need support and CRM together? The [Fluent Bundle](/fluent-bundle/) covers both for 99€/year. Running a WooCommerce store? The [Business Bundle](/business-bundle/) includes all four addons at 179€/year. The complete stack in one conversation. ● LolaCore free core required · ● Fluent Support (Free or Pro) · ● WordPress 7.0+ · ● PHP 8.1+