--- title: Fluent Bundle canonical_url: https://lolacore.com/fluent-bundle/ last_updated: 2026-05-20T17:48:08+00:00 plugin_version: 1.2.1 --- # Fluent Bundle · 149 abilities · Save 39€ ## Your most frustrated customers are on your re-engagement list. When support and marketing don't share data, you send the same 'we miss you' email to two completely different people: the one who lost interest, and the one who's been waiting three days for you to fix their order. Lola knows the difference. Because she sees both systems at once. [Get the Fluent Bundle · 99€/year](https://lolacore.lemonsqueezy.com/checkout/buy/72d84a47-0b9b-4a1b-ae84-8940645e6086) [See how support and CRM work together →](#fb-scenario) - ● 98 support + 51 CRM abilities - ● 13 domains - ● 39€/year savings ## 01 · THE PROBLEM ### Here is what happens when the two systems don't talk. A customer buys from your store in March. The order arrives damaged. They open a support ticket. You resolve it, but it took four days and three replies. The customer is not happy. They don't buy again in April. Your email marketing tool flags them as dormant. In May, your re-engagement campaign fires: 'We miss you. Here's 15% off your next order.' The customer reads it. They remember the damaged order and the four-day wait. The discount feels like an insult. They unsubscribe. **You lost that customer permanently.** Not because the re-engagement email was wrong. Because it was sent to the wrong person, at the wrong moment, with no awareness of what happened. | Customer timeline | | --- | | **March:** Purchase Order #2041, €59.90 | | **March:** Damaged order Ticket #847, 4-day resolution | | **April:** No purchase – Customer silent | | **May:** Wrong email sent – 'We miss you! 15% off' | | **May:** Unsubscribed – Customer lost permanently | ## 02 · WHAT CHANGES ### When both systems share the same brain, Lola sees what your tools can't. Lola for Fluent Support gives Lola access to your entire ticket history. Who opened what, when it was resolved, how it was handled, what the outcome was. Lola for Fluent CRM gives Lola access to your contact database, campaign history, segments, and automations. When both are active, Lola does not treat them as two separate tools. She uses both at once, in the same conversation, with the same memory running underneath. She can look at a dormant customer and know whether they went quiet because they lost interest or because something went wrong and nobody fixed it. **That distinction changes every campaign you run from this point forward.** 🎫 **Fluent Support** 98 abilities. Tickets, customers, agents, mailboxes, tags, products, workflows, reports. + Same brain + 📧 **Fluent CRM** 51 abilities. Contacts, lists, tags, campaigns, funnels, sequences, reporting. ## 03 · SUPPORT → CRM ### Close the tickets. Then build the campaign. Same conversation. > **Lola** (Support + CRM · Cross-domain) > I have a bunch of billing complaints open. I want to clean them up and then send something to those customers. Can you handle both? > > 8 open billing tickets. I'll draft responses for all of them now. > ✓ 8 drafts ready · Each references the customer's specific issue > > Send them all. > > 8 tickets responded and closed. All 8 customers have received a resolution reply. > > **Moving to FluentCRM:** all 8 are in your subscriber list. None of them have opened an email since their ticket was opened. I've created a tag 'billing-resolved' and applied it to all 8. > > Campaign draft ready: > Subject: 'We sorted it. Thank you for your patience.' > Goes out **after** the ticket resolution. That timing matters. > ⚡ Schedule for tomorrow morning? > > Yes, schedule it. > > Scheduled. 8 contacts. Tomorrow at 10:00 AM. > ✓ 8 tickets closed · 8 contacts tagged · Campaign queued One conversation. Eight tickets responded and closed in Fluent Support. Eight contacts tagged and a campaign scheduled in FluentCRM. Lola moved between systems on her own and finished both jobs before you asked the next question. ## 04 · CRM → SUPPORT ### Campaign sent at 10am. Four support tickets at 10:20am. Lola connects them. > **Lola** (CRM + Support · Pattern detected) > Anything unusual in today's tickets? > > 12 new tickets today. **4 of them opened between 10:15 and 11:00 AM**, all from contacts who clicked the 'New feature' email you sent at 10:00 AM. > > **These aren't random tickets. They came from your campaign.** > Two are how-it-works questions, one is a billing question about plan coverage, and one is a bug report. > ⚡ Want me to handle all four? > > Yes, draft replies for all of them. > > Four drafts ready: > Tickets 1 and 2 (how it works): step-by-step explanations tailored to each question. > Ticket 3 (billing): the feature is included in Pro but not the basic plan. Upgrade link included. > Ticket 4 (bug, David Martínez): PHP 8.0 compatibility issue. Workaround included. > Also: 47 other contacts clicked the same email and haven't written in. Some may be hitting the same PHP 8.0 bug silently. > **Proactive step:** I can add a PHP 8.0 compatibility note to your campaign follow-up sequence, alerting those 47 contacts before they open a ticket. > ⚡ Send replies + add sequence step? > > Yes. Send the replies and add the step. > > Four tickets replied and closed. Follow-up sequence updated. Contacts who clicked the feature email will receive a PHP 8.0 compatibility note in 24 hours. > ✓ 4 tickets closed · Sequence updated · 47 contacts protected ## 05 · THE FULL CYCLE ### 38 dormant customers. Three campaigns. One conversation. > **Lola** (Full cycle · Re-engagement) > I want to run a re-engagement campaign. Who should I target? > > 38 contacts tagged 'customer' with no purchase in 60+ days. > > Before building the campaign: **6 of the 38 have support ticket history that changes what we should send.** > > **Group A (3 contacts):** Open tickets right now. Wrong moment for a 'we miss you' email. I'll handle those first. > **Group B (3 contacts):** Tickets resolved in the last 14 days. They need a different message. > **Group C (32 contacts):** No recent support history. Standard re-engagement is fine. > > I'm going to work through all three groups now. > > **Open tickets done.** 3 resolution replies sent and closed. > > Moving to FluentCRM. Three campaigns set up: > > **Campaign 1** (3 contacts, tickets just closed): > 'We sorted it. Here's something for the wait.' Tomorrow morning. > **Campaign 2** (3 contacts, tickets resolved 2 weeks ago): > 'Still here if you need us. 15% off.' Tomorrow afternoon. > **Campaign 3** (32 contacts, no support history): > 'It's been a while. 15% off your next order.' Tomorrow morning. > ⚡ Ready to review before they go out? > > Looks good. Confirm all three. > > Confirmed. 38 contacts. Three sends scheduled. > ✓ 3 tickets closed · 3 segments created · 3 campaigns scheduled ## 06 · WHAT'S INCLUDED ### 149 abilities across 13 domains. One chat. 🎫 **Lola for Fluent Support** 98 abilities · 7 domains Ticket management, customer profiles, reporting, saved replies, automation workflows, mailbox configuration, agent and tag management. 📧 **Lola for Fluent CRM** 51 abilities · 6 domains Contact management, lists and tags, email campaigns, automation funnels, email sequences, campaign reporting. Both addons activate in the same Lola chat. They share the same memory engine. Cross-domain queries work without switching context or running two separate conversations. ## 07 · WHAT IT DOESN'T DO ### What the bundle does not cover. The Fluent Bundle covers Lola's integration with Fluent Support and FluentCRM. It does not include Lola for WooCommerce Pro. Purchase data (order history, refund records, product analytics) requires that addon separately. Lola can reference WooCommerce core data for basic queries, but the full cross-domain intelligence between support, CRM, and your store activates with the [Business Bundle](/business-bundle/), which includes all four addons at 179€/year. The bundle works with the free versions of both Fluent Support and FluentCRM. Pro-specific features in either plugin require an active Pro license for the respective plugin. **Included in this bundle** - ✓ Fluent Support (98 abilities) - ✓ Fluent CRM (51 abilities) - ✓ Cross-domain intelligence - ✓ Shared memory engine **Not included** - → WooCommerce Pro abilities - → WPCode Snippets abilities Need everything? → **Business Bundle** 179€/year ## 149 abilities. One conversation. 99€/year. | Product | Price | | --- | --- | | Lola for Fluent Support (individual) | 69€/year | | Lola for Fluent CRM (individual) | 69€/year | | **Fluent Bundle (both)** | **99€/year** | | **You save** | **39€/year** | [Get the Fluent Bundle · 99€/year](https://lolacore.lemonsqueezy.com/checkout/buy/72d84a47-0b9b-4a1b-ae84-8940645e6086)